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Building organisational capacity through sustained Human Resource and Organisational Development processes  
   
Organisation
Mobile Crèches, New Delhi
Project name
Building organisational capacity through sustained Human Resource and Organisational Development processes
Grant operationalised
October 2006
Duration
3 years
Grant amount sanctioned
Rs4.11 million

Activities within the grant and expected impact:
Mobile Crèches provides early childcare to the children of underprivileged communities, particularly migrant labourers working at construction sites and slums. Over 35 years of functioning, Mobile Crèches has reached out to over 650,000 children across 500 construction sites.

With a view to increasing its outreach to a greater number of children through its day care programme in construction sites, and urban settlement slum colonies, Mobile Crèches is carrying out organisation change processes to bring about a qualitative difference and a quantitative jump in its work through sustained capacity building and organisational change.

Consequently, through the ongoing grant, the organisation is focusing on:
Human resource and Organisational Development
Field Project

The first component endeavours to infuse a fresh breath of life into the organisation in terms of its core strength, namely its personnel. This is being done through:
Improving performance and accountability through a performance management system
Improving programme quality and innovation through leadership development
Strengthening governance by building the Board’s capacity
Focused advocacy and networking through better teamwork
Organisational development
Strategic planning

Changes effected through this process will result in enhanced quality of work within the second component of the project, namely the field projects. Mobile Crèches has been running a day care centre for 35 years in Shadipur, an underdeveloped slum in Delhi, with nearly 2,100 households and population of 10,500.

It is consequently in the process of working towards setting up networks with all stakeholders in the area, to create a model where early childhood care and development are given importance by the community. It is doing this through:

Understanding existing childcare practices through focused action research with 200 households in the area to set a baseline
Organising the community towards setting up monitoring committees for better functioning of ‘Basti’ committees to address issues related to cleanliness and hygiene
Building capacities of adolescent groups

Among the key indicators to assess the impact of the project include:
Strategic decisions taken up by the Board and governing body reflected in the minutes of the meeting, and translated into specific action plans
Effective and organised functioning of each department measured through annual analysis of operational plan vs. achievement
Improvement in task related skills and leadership quality, measured through peer feedback and improved performance management system

In the field project, indicators include:
Community involvement measured in terms of the evolution of community organisations to co-manage the programme delivery and development, and changing levels of volunteer involvement
Improvement in childcare practices among communities as compared to the baseline established in the beginning of the project through action research
Documentation of the link between changed ways of working in the field and the HR & OD inputs